FAQ FAQ

About purchase

  • What is a "roast event"?

    A roasting plan that combines [green coffee beans] and [roaster] is called a roast event, and information such as the raw coffee beans, the roaster who roasts them, the degree of roasting, and the flavor to be extracted is listed. .
    When the desired roast event that the customer participated in reaches the roasting start amount, the roast event is established and the roaster starts roasting.
  • What is “holding beans”?

    It involves buying raw beans in bulk and storing them on the cloud. By using the beans you own, you can participate in roast events at a discount.
    In addition, if you would like a combination of [coffee beans] x [roaster] that is not currently available, if you have beans, you can have your favorite roaster roast the beans using your own beans. You will also be able to request.
  • What does "Purchase and Participate" mean?

    When participating in a roast event, you can purchase raw beans on the spot instead of using your own beans.
  • What is "special roasting fee"?

    These are individual additional roasting costs that are set by the roaster himself.
  • What is a "favorite"?

    You can register roasters and green coffee beans that interest you to your "favorites."
    You can view the roasters and coffee beans you have added to your favorites in a list from the menu, and receive notifications from the app when recruitment for roast events begins.
  • What is a "comment"?

    By leaving a "comment" on each roast event, you can ask questions and share your impressions with the roaster.
    Please feel free to ask the roasters anything you haven't been able to hear directly and share your thoughts with us. "Comments" will be made public.
  • What is a "gift"?

    You can gift the beans you own to other users. You can also send gifts to non-users by email. However, if the other party does not receive the gift within the period, the beans that were given as a "gift" will be returned to the owned beans.
  • What happens if the "Roast Event" is not approved or is unsuccessful?

    If the payment was made by credit card, a refund will be processed via the card used when the payment is disapproved or unsuccessful. If the payment was made with Bitcoin, the refund will be made by bank transfer (Japanese yen). Please note that the timing of refunds will vary depending on your payment method and contract with your credit card company.

About payment

  • What payment methods can I use?

    We accept credit card and Bitcoin payments. Bitcoin wallet supports BIP21 of Bitcoin proposal.
  • Can I cancel the payment?

    Once you have applied for a roast event and purchased beans, it cannot be canceled due to customer convenience. If you have any questions or problems, please contact us using the inquiry form .

Regarding delivery

  • How much is the shipping cost?

    For roast events, free if you purchase 250g or more of green beans. If the weight is less than 250g, the fee is 500 yen (tax included).
    For purchases at SHOP, it is free for purchases of 10,000 yen (excluding tax) or more. For orders less than 10,000 yen, shipping charges will be charged depending on the destination and delivery size.

    *Additional shipping charges will be charged for overseas shipments.
    Please contact us for details.
  • I want to change the shipping address.

    Please contact us using the inquiry form . Changes may not be possible depending on the delivery procedure.
  • I haven't received my product.

    Successful roast events will be delivered to customers after roasting.
    If you have not received your product within one month after the order has been established, we will check the delivery status, so please fill in your order number and the details of your inquiry and contact us via Inquiry .
  • Can I return the product?

    Due to the nature of the product, we cannot accept returns or exchanges due to the customer's convenience (for example, the taste is not to their liking). If you receive a product that is different from what you ordered or if you receive an initially defective product (damaged unopened product, etc.), please contact us within 8 days after receiving the product.
  • Is it possible to ship overseas? (Is international shipping available?)

    We ship overseas (excluding some countries and regions). Please contact us if you have any questions.
    We ship internationally (except to certain countries and regions). If you have any questions, please contact us.
  • Can you ship items together?

    Combined shipping is not available for roast events.
    For purchases made at the SHOP, products will be shipped for each order. If you wish to combine items, please place your order together.

About your account

  • I would like to unsubscribe from the email newsletter.

    Go to account settings from the icon on the top left of the home screen, open "Notice/Notification Settings", and uncheck each item for "Receive Email".
  • I would like to register as a member, but I have not received the confirmation code.

    Please check that you have entered your registered email address correctly.
    Please also check your spam folder and your carrier's filter settings.
    You may be able to exclude it from filtering by setting things like allowing reception of "@crowdroaster.com".
  • I want to withdraw from membership.

    Please contact us using the inquiry form . Select "I want to cancel", write your name, registered email address, reason for canceling, check the required boxes, and send. If there is a roast event requested by the customer, you will not be able to cancel your membership.
  • What happens to my beans if I cancel my membership?

    Before your withdrawal is approved, we will roast it and deliver it to you.
    At that time, you cannot specify the roaster.