Description based on the Specified Commercial Transactions Act

This is a display regarding the services and product sales provided by CROWD ROASTER ONLINE STORE (hereinafter referred to as "our store").

Seller

name
Solflare
Operation Manager
Representative Director Jiro Sekiba
location
〒101-0051
1-1-17 Kanda Jinbocho, Chiyoda-ku, Tokyo
Tokyodo Jimbocho 3rd Building, 4th floor
telephone number
03-6273-7900
Email
info@crowdroaster.com
URL
https://solflare.co.jp/
business hours
Weekdays 10:00-17:00

Sales price

The total price will be displayed in your cart for each purchase (including tax).

Required fees other than the product price

Shipping charges will be charged in addition to the product price.

You can check the exact shipping fee amount on the order processing screen.

Payment timing and method

The following payment methods are available. Available methods may vary depending on your device, region, and order details. Please check the payment screen during the order process.

Credit card payment

  • Accepted brands: JCB/American   Express/VISA/MasterCard/Diners   Club
  • Payment will be processed at the time of order.
  • Payment dates are based on the regulations of each card company.
  • If a refund is required due to a product defect, etc., the refund will be made via the credit card used for payment. The date of the refund will be determined based on the regulations of each card company.

Apple Pay / Google Pay

  • You can use compatible cards registered with Apple Pay or Google Pay. A compatible device, browser, and other necessary equipment are required.
  • Payment will be processed at the time of order. The timing of the payment withdrawal will be based on the regulations of your registered credit card company.
  • If a refund is issued, it will be processed through the card used for the original payment. The timing of the refund will depend on the regulations of each card company.

PayPay

  • You will make your payment via the PayPay payment screen during the order process. Payment will be completed once the payment is successfully processed through PayPay.
  • Terms of use are subject to PayPay's regulations.
  • If a refund is necessary, it will be processed via PayPay.

Convenience store payment (prepayment)

  • After placing your order, please pay in cash at the designated convenience store by the payment deadline indicated on the payment screen and in the payment instructions.
  • You can find information about available stores, payment numbers, and payment deadlines on the payment screen and in the payment instructions.
  • Once the payment deadline has passed, the payment number will no longer be valid.
  • If a refund is issued, please register your bank account details according to the instructions sent by the payment processing company, Stripe, and the refund will be processed via bank transfer.

Product delivery time

  • It depends on the shipping method. Please check the order process screen.
  • For convenience store payments, we will begin the shipping process after confirming your payment.
  • If there is an unavoidable delay in shipping, we will notify you by email.

Returns, exchanges and cancellations

  • Due to the nature of the product, we cannot accept returns, exchanges or cancellations for reasons of customer convenience (e.g., the flavor is not to your liking).
  • If you receive a product that is different from your order, or if the product is defective (such as an unopened product that has been damaged), please contact us in advance by phone or email, and then return the product within 8 days of receiving it. We will cover the shipping costs for the return. If we can provide the same product, we will exchange it, or if not, we will refund you.