FAQ FAQ

table of contents

About our products and services

  • What is CROWD ROASTER Online Store?

    This online store sells carefully selected roasted coffee beans, coffee equipment, and accessories. Enjoy high-quality coffee beans made by top roasters right away.

  • How is this different from the existing CROWD ROASTER app?

    You can instantly purchase roasted coffee beans from our online store. Unlike the app's "roast event" or "reserved bean" system, you can shop like you would on a regular e-commerce site.

  • What kind of products do you sell?

    -Roasted coffee beans: High-quality coffee beans made by top roasters
    Coffee equipment: Dripper, grinder, kettle, etc.
    Coffee Accessories: Filters, storage containers, mugs, etc.

  • When are the coffee beans roasted?

    Please check the product details.

  • I want to know the product availability

    The stock status is displayed on the product page. If the item is out of stock, it will say "SOLD OUT" and we will also state when it will be restocked.

About purchase

  • Do I need to register as a member?

    No. Only available for guest purchases.

  • Can I cancel my order after placing it?

    Cancellation is possible before shipping. Please note that cancellation is not possible once shipping preparation has begun.

  • I want to change my order

    Changes may be possible before shipping begins. Please contact us immediately.

  • Can I get gift wrapping?

    Gift wrapping is available (fees apply). Please select the gift wrapping option when placing your order.

  • Can I ship multiple items together?

    We will ship items with the same delivery address and delivery date together whenever possible. However, items with different shipping times may be shipped separately depending on stock availability or product characteristics.

Payment

  • What payment methods are available?

    We accept the following payment methods:
    Credit card:JCB, American Express, VISA, MasterCard, Diners Club

  • Is an installment purchase possible?

    Please use the installment or revolving payment options offered by your credit card company. Payment dates will be based on the rules of each card company.

  • When is the payment due?

    Payment will be taken when your order is completed.

  • A payment error has occurred

    Please try re-entering your payment details. If the issue persists, please check the following:
    Card expiration date and limit
    Setting up 3D Secure authentication

Regarding delivery

  • How much is the shipping cost?

    Domestic delivery
    You can check the exact shipping fee amount on the order processing screen.

    Overseas delivery
    Separate shipping charges will be applied.
    Please contact us for more information

  • Can I specify the delivery date?

    The earliest date and time you can specify is two days after the next day. The date you can specify may change depending on the product's stock status.

  • I want to change the shipping address

    Changes are possible before shipping. Please contact us immediately. If you change the shipping address after shipping, you may need to request a forwarding procedure from the shipping company.

  • My item hasn't arrived

    If you have not received your order within a week, please contact us with your order number so we can investigate the status of your order.

  • Can I return or exchange the product?

    Returns, exchanges and cancellations due to customer convenience: Due to the nature of the product, this cannot be accepted.
    Defective product/wrong delivery: Please contact us in advance by phone or email, and then return the product within 8 days of receiving it. We will cover the shipping costs for the return. If we can provide the same product, we will exchange it. If not, we will refund you. In the case of a refund, the refund will be made to the credit card used for payment.

  • Is it possible to ship overseas?

    We ship internationally (excluding some countries and regions). Please contact us for details on shipping fees, customs duties, etc.

others

  • I have a question about a product

    [Inquiry Form](https://crowdroaster.com/ja/contact/) for further information.

  • Can I purchase as a corporation?

    We also accept purchases from corporations. We sell for business use, so please contact us using the inquiry form.https://crowdroaster.com/ja/contact/) for further information.

  • Do you offer a subscription service?

    We are currently considering this. If you have any requests, please let us know using the inquiry form.

inquiry

  • How to contact us

    If you have any questions, please contact us in the following ways:

    Contact form:https://crowdroaster.com/ja/contact/
    telephone number：03-6364-0865
    business hoursWeekdays 10:00-17:00 (excluding weekends and holidays)
    email address：info@crowdroaster.com

    *When making an inquiry, please let us know your order number (if you have one) to ensure a smooth process.