FAQ FAQ

table of contents

About our products and services

  • What is CROWD ROASTER Online Store?

    This online store sells carefully selected roasted coffee beans, coffee equipment, and accessories. Enjoy high-quality coffee beans made by top roasters right away.

  • How is this different from the existing CROWD ROASTER app?

    You can instantly purchase roasted coffee beans from our online store. Unlike the app's "roast event" or "reserved bean" system, you can shop like you would on a regular e-commerce site.

  • What kind of products do you sell?

    -Roasted coffee beans: High-quality coffee beans made by top roasters
    Coffee equipment: Dripper, grinder, kettle, etc.
    Coffee Accessories: Filters, storage containers, mugs, etc.

  • When are the coffee beans roasted?

    Please check the product details.

  • I want to know the product availability

    The product page displays the stock status. If an item is out of stock, it will show "SOLD OUT". Please contact us regarding the restock date.

About purchase

  • Do I need to register as a member?

    No. Only available for guest purchases.

  • Can I cancel my order after placing it?

    We do not accept cancellations due to customer reasons after an order has been confirmed. For deliveries of items different from your order or defective products, please contact us.Return and Exchange InformationPlease check.

  • I want to change my order

    Changes may be possible before shipping begins. Please contact us immediately.

  • Can I get gift wrapping?

    We do not currently offer gift wrapping.

  • Can I ship multiple items together?

    We will ship items addressed to the same destination together whenever possible. However, items with different shipping times may be shipped separately depending on inventory status and product characteristics.

Payment

  • What payment methods are available?

    We accept the following payment methods:
    Credit card:JCB, American Express, VISA, MasterCard, Diners Club

  • Is an installment purchase possible?

    Please use the installment or revolving payment options offered by your credit card company. Payment dates will be based on the rules of each card company.

  • When is the payment due?

    Payment will be taken when your order is completed.

  • A payment error has occurred

    Please try re-entering your payment details. If the issue persists, please check the following:
    Card expiration date and limit
    Setting up 3D Secure authentication

Regarding delivery

  • How much is the shipping cost?

    The specific shipping costs for both domestic and international orders can be found on the order confirmation screen. Please note that customs duties and other fees may apply to international shipments.
    Please contact us for details.

  • Can I specify the delivery date?

    Currently, you cannot specify a delivery date and time on the order screen. If you have a preference, please contact us before placing your order.

  • I want to change the shipping address

    Changes are possible before shipping. Please contact us immediately. If you change the shipping address after shipping, you may need to request a forwarding procedure from the shipping company.

  • My item hasn't arrived

    If you have not received your order within a week, please contact us with your order number so we can investigate the status of your order.

  • Can I return or exchange the product?

    Returns, exchanges and cancellations due to customer convenience: Due to the nature of the product, this cannot be accepted.
    Products different from your order / Products with initial defects (damage to unopened products, etc.): Please contact us in advance by phone or email, and then return the product within 8 days of receiving it. We will cover the shipping costs for the return. If we can provide the same product, we will exchange it. If not, we will refund you. In the case of a refund, the refund will be made to the credit card used for payment.

  • Is it possible to ship overseas?

    We ship internationally (excluding some countries and regions). Please check the shipping costs and available destinations on the order process screen. For inquiries regarding customs duties, etc., please contact us.

others

  • I have a question about a product

    Contact formPlease contact us from.

  • Can I purchase as a corporation?

    We also accept purchases from corporations. For business-to-business sales, please contact us.Contact formPlease contact us from.

  • Do you offer a subscription service?

    We are currently considering this. If you have any requests, please let us know using the inquiry form.

inquiry

  • How to contact us

    If you have any questions, please contact us in the following ways:

    Contact form:https://crowdroaster.com/ja/contact/
    telephone number: 03-6273-7900
    business hoursWeekdays 10:00-17:00 (excluding weekends and holidays)
    email address：info@crowdroaster.com

    *When making an inquiry, please let us know your order number (if you have one) to ensure a smooth process.