About purchase
What is a "roast event"?
A roasting plan that combines [green coffee beans] and [roasters] is called a roast event, and includes information such as the raw green beans, the roaster who will roast them, the degree of roasting, and the flavors to be brought out.
When the desired roast event that the customer participated in reaches the roasting start amount, the roast event is established and the roaster starts roasting.What is “holding beans”?
You can buy raw beans in bulk and store them on the cloud. By using the stored beans, you can participate in roasting events at a discount.
In addition, if you would like to combine [green coffee beans] and [roaster] that is not currently available, if you have beans in stock, you will be able to request your preferred roaster to roast them using your beans.What does "Purchase and participate" mean?
When participating in a roasting event, you can purchase green beans on the spot instead of using beans you have in stock.What is "special roasting fee"?
This is an additional individual roasting fee set by the roaster themselves.What are Favorites?
You can register roasters and green coffee beans that interest you to your "favorites."
You can view a list of your favorite roasters and green coffee beans from the menu, and you can also receive notifications from the app when applications for roasting events open up.What are "comments"?
By "commenting" on each roast event, you can send questions and feedback to the roaster.
Please feel free to ask the roasters any questions you have not been able to ask them directly, and send us your comments. Your comments will be made public.What is a "gift"?
This is to give your beans to other users. You can also send them to non-users by email. However, if the recipient does not receive the gift within the specified period, the beans will be returned to your possession.What happens if the "Roast Event" is not approved or is unsuccessful?
If the payment was made by credit card, a refund will be processed via the card used when the payment is disapproved or unsuccessful. If the payment was made with Bitcoin, the refund will be made by bank transfer (Japanese yen). Please note that the timing of refunds will vary depending on your payment method and contract with your credit card company.
Payment
What payment methods can I use?
We accept credit card and Bitcoin payments. Bitcoin wallet supports BIP21 of Bitcoin proposal.Can I cancel the payment?
Once you have applied for a roasting event or purchased beans, you cannot cancel for any reason. If you have any questions or problems, please contact us via the Inquiry form .
Regarding delivery
How much is the shipping cost?
For roast events, free if you purchase 250g or more of green beans. If the weight is less than 250g, the fee is 500 yen (tax included).
For purchases at SHOP, it is free for purchases of 10,000 yen (excluding tax) or more. For orders less than 10,000 yen, shipping charges will be charged depending on the destination and delivery size.
*Additional shipping charges will be charged for overseas shipments.
Please contact us for details .I would like to change the shipping address.
Please contact us using the inquiry form . Changes may not be possible depending on the delivery procedure.I haven't received the product.
Once a roast event is completed, it will be delivered to the customer after the roasting.
If you have not received the product within one month after your order has been placed, please contact us via the inquiry form, stating your order number and the details of your inquiry, so that we can check the delivery status.Can I return the product?
Due to the nature of the product, we cannot accept returns or exchanges due to the customer's convenience (for example, the taste is not to their liking). If you receive a product that is different from what you ordered or if you receive an initially defective product (damaged unopened product, etc.), please contact us within 8 days after receiving the product.Is it possible to ship overseas?(Is international shipping available?)
We ship internationally (excluding some countries and regions). If you have any questions, please contact us via the inquiry form .
We ship internationally (except to certain countries and regions). If you have any questions, please contact us.Can you ship items together?
Combined shipping is not available for roast events.
When purchasing from our SHOP, products will be shipped for each order. If you wish to have items shipped together, please place your orders together.
About accounts
I would like to unsubscribe from the email newsletter.
Go to your account settings using the icon in the top left of the home screen, open "Notifications" and uncheck all the "Email Receiving" items.
I want to register, but I haven't received a confirmation code.
Please check that you entered your registered email address correctly.
Please also check your spam folder and carrier filter settings.
You may be able to exclude emails from the filter by allowing emails from '@crowdroaster.com'.I would like to cancel my membership.
Please contact us via the inquiry form . Select "I want to cancel my membership", enter your name, registered email address, and reason for canceling, check the necessary items, and submit. If you have a roast event in progress, you will not be able to cancel your membership.What happens to my beans if I cancel my membership?
Before your withdrawal is approved, we will roast it and deliver it to you.
In this case, you cannot specify the roaster.
